Our return policy
Up to date
Our return policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. Certain types of goods cannot be returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Other non-returnable items include:
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and your credit card or original method of payment will be credited automatically within a few days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. It often takes some time before a refund is officially processed. If you’ve done all of this and you still haven’t received your refund, please contact us at contact@palomamakeup.com.
Only full-priced items are refundable. Unfortunately, sale or discounted items cannot be refunded.
We only replace items if they are defective or damaged. If you need to replace the item with the same one, please send us an email at contact@palomamakeup.com and send your item to: Attention Monsieur Robinson Alain, 116 avenue de Paris, Villejuif, Île de France, 94800, France.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a store credit for the value of the returned item. Once the returned item is received, a gift card will be mailed to you. If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the gift giver, and they will know that you returned their gift.
To return your product, you should mail it to the following address: 116 avenue de Paris, Villejuif, Île de France, 94800, France. You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you may vary. If you are shipping an item worth more than €75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.